This Refund Policy outlines the terms under which refunds may be provided for services offered by Edutrack (“we”, “our”, or “us”).

By purchasing or using our services, you agree to this Refund Policy.

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1. Nature of Services

Edutrack provides digital career counselling services delivered through its mobile application. Due to the personalized and service-based nature of our offerings, refunds are limited and subject to the conditions below.

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2. Eligibility for Refunds

You may be eligible for a refund only in the following cases:

• Duplicate Payment: If you are charged more than once for the same service
• Technical Failure: If a counselling session could not be delivered due to a verified technical issue from our side
• Service Not Provided: If the booked session was not conducted and not rescheduled

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3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• You attended or partially attended a counselling session
• You missed the scheduled session
• You are dissatisfied with counselling outcomes or advice
• You change your mind after purchase
• Incorrect information was provided by you during booking

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4. Cancellation Policy

• Users must cancel or reschedule sessions at least 24 hours in advance
• Late cancellations or no-shows may not be eligible for refunds
• Rescheduling is subject to counsellor availability

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5. Refund Process

To request a refund:

• Email us at support@edutrack.in
• Include:
  • Full Name
  • Registered Email / Mobile Number
  • Payment details
  • Reason for refund request

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6. Refund Timeline

• Approved refunds will be processed within 7–10 business days
• The amount will be credited back to the original payment method

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7. Payment Gateway Charges

• Any applicable payment gateway or transaction charges may be deducted from the refund amount

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8. Right to Refuse Refund

Edutrack reserves the right to deny refund requests if:

• The request does not meet the conditions stated above
• There is evidence of misuse, abuse, or fraudulent activity

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9. Changes to This Policy

We may update this Refund Policy at any time. Continued use of our services implies acceptance of the updated policy.

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10. Contact Us

For any refund-related queries:

Edutrack
Email: support@edutrack.in