Edutrack (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of users who access our website and mobile application. This Privacy Policy explains how we collect, use, store, and protect your information when you use Edutrack for career counselling services, including guidance for competitive exams such as JEE and NEET.
By using our website or mobile application, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
Full name
Email address
Mobile number
Date of birth
City and state
Academic details such as class, stream, board, and exam preferences (JEE, NEET, etc.)
1.2 Counselling Information
Career counselling on Edutrack is conducted exclusively through the mobile application. During counselling, we may collect:
Career interests and preferences
Academic performance information
Chat messages and counselling interactions
Audio or video session data (if applicable)
Feedback and assessment responses
All counselling data is treated as confidential.
1.3 Technical Information
We may automatically collect certain technical data, including:
Device type and operating system
IP address
App usage statistics
Browser information (for website users)
Log files and analytics data
2. How We Use Your Information
We use your information to:
Provide personalized career counselling and guidance
Manage and deliver counselling sessions through the app
Improve our website and application functionality
Communicate updates, reminders, and support-related messages
Analyze usage trends to enhance user experience
Comply with applicable laws and regulations
3. Counselling Through the App
All counselling services are provided through the Edutrack mobile application. Communications during counselling sessions are private and accessible only to the user and authorized counsellors. We do not use counselling data for advertising purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
Authorized counsellors and internal team members
Trusted service providers who support app and website operations
Government or legal authorities when required by law
All third parties are obligated to maintain confidentiality and data security.
5. Data Security
We use reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve performance and user experience. You may choose to disable cookies through your browser settings, but some features of the website may not function properly.
7. Data Retention
We retain your personal and counselling information only for as long as necessary to provide our services or to comply with legal obligations. Once data is no longer required, it is securely deleted or anonymized.
8. User Rights
You have the right to:
Access your personal information
Request correction of incorrect or outdated data
Request deletion of your account and personal data
Withdraw consent for data processing
Requests can be made through the Edutrack app or by contacting our support team.
9. Children’s Privacy
Edutrack provides career counselling services to students, including minors under 18 years of age. By using our services, it is assumed that parental or guardian consent has been obtained.
10. Third-Party Links
Our website or application may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of Edutrack after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Edutrack
Email: support@edutrack.in
